POLICIES + FAQ’S
If you need to reschedule or cancel your appointment
I understand that things unexpectedly come up, or schedules shift so you may need to reschedule or cancel appointments. If so, please share some Southern hospitality and provide notice at least 24 hours in advance.
Cancellations made prior to 24 hours of your appointment will not be charged. Cancellations or rescheduled appointments made less than 24 hours of your appointment will be charged your full hourly session fee that was scheduled. No-shows will be charged the full amount of the service booked.
What qualifies as a cancellation
A text, email, or call indicating your need to cancel or reschedule prior to 24 hours in order to avoid the late cancellation or no-show fee; it is important that I confirm receipt of your cancellation otherwise if I have not confirmed it may not have reached me and thus you will be charged for that appointment. For example: replying to an automated appointment reminder that is sent through my client portal will not reply to me directly:
Email firstname.lastname@example.org or call/text (469)-389-2673
Do you accept insurance?
I currently do not accept insurance but am happy to work with you on a sliding scale to help meet your needs.
Are there any specific issues you do not treat?
Of course, there are specific issues that I do not treat and during our consultation call, I will gain a better understanding to confirm if we are a good fit to working with one another, or if it’s best that I refer you to someone else that will fit your needs.
How long will therapy take?
Every need is different and every family has different dynamics at play. I will assess your challenges and the desired outcome and share realistic expectations with you once we establish groundwork for our time together.
Do you offer virtual (video) sessions?
Yes! Please go to the services + approach section on my website to learn more about virtual services provided. It is important to note that our virtual session time is on a secure network.
POLICIES + PROCEDURES
Morgan Doolittle PLLC 8400 Stacy Rd Suite 100, McKinney, TX 75070
The practice of Morgan Doolittle PLLC, strives to provide comprehensive, ethical, and cost-effective mental health/behavioral health care for my clients. In order for me to continue this mission, I have instituted the following policy. If you do not understand these policies, please request further explanation before you are seen.
The therapeutic relationship is unique in that it is highly personal and at the same time, a contractual agreement. Given this, it is important for us to reach a clear understanding of how our relationship will work, and what each of us can expect. This consent will provide a clear framework for our work together. Feel free to discuss any of this with me. Please read and indicate that you have reviewed this information and agree to it by filling in the checkbox at the end of this document.
The Therapeutic Process:
You have taken a very positive step by deciding to seek therapy. The outcome of your treatment depends largely on your willingness to engage in this process, which may, at times, result in considerable discomfort. Remembering unpleasant events and becoming aware of feelings attached to those events can bring on strong feelings of anger, depression, anxiety, etc. There are no miracle cures. I cannot promise that your behavior or circumstance will change. I can promise to support you and do my very best to understand you and repeating patterns, as well as to help you clarify what it is that you want for yourself.
Business Hours and Closings:
Business hours are subject to change. Morgan Doolittle PLLC will inform you of closings due to vacations, trainings, and extenuating circumstances. Our office is closed for the full business week in which December 25 occurs.
Usual and customary fees are $125 for a 50-55 minute individual, couple, or family counseling session. Should a session last more than the usual 50-55 minutes, fees will be adjusted accordingly.
A sliding scale fee is available and is negotiated based on a formula derived from household income and the number of dependents. I also consider financial hardship.
Phone consultations that last longer than 15 minutes are subject to half the usual and customary fee.
Rates are subject to change. When a client initiates therapy, rates are guaranteed throughout treatment even when rates change. However, once treatment terminates any future therapy or re-engagement in treatment is subject to the increased or current rates.
Payment is to be made at the time of service, at the end of each session. You may pay by cash, check, credit/debit card, or HSA. If paying by check, please make it payable to Morgan Doolittle PLLC. Please note that there will be a $50.00 fee assessed for any returned check.
At the current time, Morgan Doolittle PLLC does not participate as a provider with insurance plans and is an appointment only, fee-for-service, or private pay, counseling practice. Contracting with insurance companies requires not only a diagnosis but one that insurance companies will cover. Because many of my clients’ concerns revolve around developmental issues, life transitions, adjustment, and relational concerns, I do not find it beneficial to label clients with a diagnosis that would remain on their health records. Contracting with insurance also limits my discretion in utilizing a sliding scale for clients who would otherwise not be able to afford therapy. If you would like to file a claim for out-of-network benefits with your insurance company, you will need to complete your portion of the appropriate form and then I will complete my portion of the form and submit the paperwork for you on your behalf. I cannot guarantee that your insurance company will reimburse you for fees incurred.
Appointments and Cancellations:
Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the entire fee if cancellation is less than 24 hours.
Cancellations and re-scheduled sessions will be subject to a full charge if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.
I do not provide custody evaluations or parenting facilitation services. I am not qualified or trained to provide these services.
Conservatorship, Guardianship, or Parental Rights:
As a Licensed Marriage and Family Therapist, I am required by the State of Texas to collect, maintain, and review a current copy of any court-ordered conservatorship, guardianship, or parental rights regarding a minor client. Clients are asked to bring a copy of such documents to their intake session to be kept and maintained as part of their records.
A copy of your driver’s license or other government-issued identification will be used to verify identity for financial payment and to validate your identity for records requests.
Court Related Services:
Court testimony costs begin at $250 an hour with a minimum charge of three hours. A retainer of $1,000.oo is due one week prior to the court date. Travel is billed at .58/mile. Failure to provide the specific fees as described constitutes a release from the requested court appearance.
It is required that a minimum of 36 hours’ notice be given if the testimony is not required, otherwise, the entire retainer is forfeited. If proper notice is given, the retainer will be refunded.
Additional services related to court preparation including all correspondence with attorneys or other service providers via phone, email, or letter, documentation review, and/or documentation preparation are also billed at $250.00 per hour, rounded to the nearest 15-minute increment.
In cases where a therapist is being contracted to work with a child in a divorce/custody case, a certified copy of the temporary orders or divorce decree must be provided prior to the therapist beginning treatment.
Disclosure Statement & Consent for Treatment
Risks and Benefits:
You have the right to competent, quality treatment that is consistent with professional standards established in practice and supported by research. Please be aware that the therapeutic process may involve personal awareness that may be emotionally painful, may cause heightened emotions, may cause anxiety, tension or stress, and may cause some disruption or turmoil in your life as well as in the lives of significant others due to the subject matter being disclosed.
Counseling/therapy also has the potential to provide emotional support and stability for any family member involved in therapy. Further, it may relieve anxiety and create a safe environment for children or family members who are distressed. Finally, counseling/therapy has the potential for creating positive life changes in the form of long-term solutions to difficulties and creating better communication. No guarantee can be offered for services as to results.
Destruction of Records:
All communication with your therapist/counselor becomes part of the clinical record. Files are closed once the counseling relationship ends. Records for adult clients are destroyed seven years after the file is closed. Records for minor clients are destroyed seven years after the client turns 18 years of age. Records are the property of Morgan Doolittle PLLC. If at any time in the future you would like to request a copy of your records, you will need to submit a written letter of request in which your therapist/counselor has up to 15 days to produce copies (at a cost of $.50/page) for you. For more information on records requests, please see the Texas Health and Safety Code, Title 7, Subtitle E, Chapter 611.
Acknowledgment of HIPAA Notice:
All clinical records are stored and maintained according to HIPAA guidelines. As a consumer of mental health / behavioral health services, you have certain rights under HIPAA guidelines. By signing below, you are attesting to the fact that you have read and that you understand the HIPAA guidelines as outlined in the HIPAA notice posted in my office.
Crisis / After-Hours Services:
I do not provide 24-hour crisis stabilization services. If you experience a crisis, please contact 911 or immediately go to your nearest emergency room. You may also contact the Suicide & Crisis Center of North Texas on their 24/7 Crisis Line, (214) 828-1000 or (800) 273-8255.
Incapacity or Death:
In the event of the death or incapacitation of your counselor/therapist, it will be necessary to assign care, custody, and control of your treatment records to another professional with whom I have made arrangements. By your signature on this form, in the event of the death or incapacitation of your counselor/therapist, you hereby consent for Morgan Doolittle, PLLC to assign Sean Stokes, PhD, LPC-S, LMFT-S (Lifeway Counseling Center PLLC, 8105 Rasor Blvd., Ste 293, Plano, TX, 75024, 214.620.5469) to take possession of your treatment records and provide copies at your request, or to deliver those records to another therapist of your choosing.
If you need to contact me between sessions, please leave a message on my voice mail. I am often not immediately available; however, I will attempt to return your call within 24 business hours. Please note that face-to-face sessions are highly preferable to Telehealth sessions and may be required PRIOR to a Telehealth. However, in the event that you are out of town, sick or need additional support, phone sessions are available. If a true emergency situation arises, please call 911 or go to any local emergency room.
I cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, I will do so. While I may try to return messages in a timely manner, I cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.
Contact Outside of Therapy:
If we see each other accidentally outside of the therapy office, I will not acknowledge you first. Your right to privacy and confidentiality is of the utmost importance to me, and I do not wish to jeopardize your privacy. However, if you acknowledge me first, I will be more than happy to speak briefly with you but feel it appropriate not to engage in any lengthy discussions in public or outside of the therapy office.
My professional code of ethics via the American Association for Marriage and Family Therapy and Texas Statutes are very strict in terms of dual relationship. Every consideration is taken to avoid such relationships. The only relationship I may have with an existing client is that of the client-therapist relationship. It is unethical for me to establish or maintain a relationship with you while also acting as your therapist. Due to this ethical code, all social networking sites would be considered a dual relationship.
If you are a minor, your parents may be legally entitled to some information about your therapy. I will discuss with you and your parents what information is appropriate for them to receive and which issues are more appropriately kept confidential.
Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. I may terminate treatment after appropriate discussion with you and a termination process if I determine that the psychotherapy is not being effectively used or if you are in default on payment. I will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another therapist, I will provide you with a list of qualified psychotherapists to treat you. You may also choose someone on your own or from another referral source. Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, I must consider the professional relationship discontinued.
Client Commitment To Morgan Doolittle, PLLC
I will make every effort to come for each counseling appointment. If it is necessary to cancel an appointment, I understand that this should be done at least 24 hours in advance. Should I fail to notify the counselor and miss an appointment, I understand that the usual fee will be assessed and that it will be my responsibility to pay for the missed session.
Course and Duration of Treatment:
Many factors impact the total amount of time clients participate in therapy, such as the client’s reasons for initiating therapy, goals of therapy, and even the rate at which clients’ experience change. Clients and the therapist discuss and agree on goals for therapy, sometimes clients achieve their goals and end therapy. Other times, clients accomplish goals and then wish to continue therapy to work on other concerns and establish new goals. If treatment does not feel like it progressing as you expected, this could be a sign that you are not making progress. If you are not satisfied with therapy, you may ask your therapist for a referral. It is important in therapy to discuss, consider, and identify ways progress is being made. Additionally, providing feedback to your therapist if progress is not as expected is important.
Weekly appointments are meant focus on therapeutic goals, while the time in-between appointments allows clients to integrate new information. There are times when weekly appointments are not necessary, such as toward the end of treatment when a majority of therapeutic goals have been met and satisfactory progress has been made. You and your therapist may discuss tapering sessions, which allows you longer periods of time to sustain progress.
Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, I must consider the professional relationship discontinued. If I am unable to meet with you to discuss termination, I may send you a letter.
When I see couples/families, progress notes reflect all persons participating in therapy. While you may request a copy of your record, you do not not have a legal right to information in your record not pertaining solely to yourself. You should know that information not pertaining solely to you will be redacted from your record in accordance with Texas law.
Videotaping is a common practice in therapy and is used to enhance therapeutic casework by providing the acting therapist with an opportunity to review, reflect, and revise therapeutic techniques and interventions. Additionally, it provides ample substantive information to a supervisor for directing and guiding casework. While Videotaping is not mandatory, it can help improve management of your case. Videotaping will not occur without your written authorization.
Occasionally I may need to consult with other professionals in their areas of expertise in order to provide the best treatment for you. Information about you may be shared in this context without using your name.
Please direct complaints or concerns about the therapy you received to:
Texas State Board of Examiners of Marriage and Family Therapists Texas Department of State Health Services, Mail Code 1982, P.O. Box 149347, Austin, Texas 78714-9347. Phone: (512) 834-6657.
VOLUNTARY CONSENT TO TREATMENT
***I have read and understand ALL OF THE ABOVE statements (session/court fees, client commitment, LIMITS TO CONFIDENTIALITY, disclosure statements, risks and benefits, crisis management, and termination) and I / WE VOLUNTARILY CONSENT TO TREATMENT.***
PRIVACY + RIGHTS
We truly desire to be transparent and real with you. We also desire to build strong foundations of trust with you, and know that part of that trust involves the sharing of personal information. We are very serious about protecting your privacy and upholding that trust. Below, you can find the privacy practices for our website along with other information about the data collected, how it is used, the controls we give you over your information, and the measures we take to keep it safe.
Morgan Doolittle, MS, LMFT, Texas 203222 and Morgan Doolittle PLLC (“Company,” “we,” or “us”) are required by law to maintain the privacy and security of your protected health information. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
Protected health information is information, including demographic information, which relates to the individual’s past, present, or future physical or mental health or condition, the provision of health care to the individual, or the past, present, or future payment for the provision of health care to the individual, and that identifies the individual or for which there is a reasonable basis to believe can be used to identify the individual. Protected health information includes many common identifiers (e.g., name, address, birth date, Social Security Number) when they can be associated with the health information described.
For more information see HHS.gov. This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.
Morgan Doolittle MS, LMFT is the security officer responsible for ensuring the security of protected health information collected and managed by Morgan Doolittle PLLC. If you have concerns about our privacy practices or would like to file a complaint with us, please contact Morgan Doolittle using the information provided on the letterhead above. You will be provided with details about filing a complaint with Morgan Doolittle PLLC.
Texas Administrative Code allows us to deny you access to your medical record under certain conditions. If releasing the record could harm you physically, mentally, or emotionally, access to the record can be denied. If we deny access to any portion of your record, we will give you a signed and dated written statement that having access to the record would be harmful to your physical, mental, or emotional health and we will include a copy of the written statement in your record. The statement will specify the portion of the record to which access is denied, the reason for denial, and the duration of the denial.
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Right to ask us to limit what we use or share. You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. We do not accept insurance and do not bill or communicate with health insurance providers for services rendered.
Right to request restrictions for out-of-pocket expenses paid for in full. You have the right to request restrictions on disclosures of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full.
Right to request confidential communications and sending PHI to you. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Reasonable requests will be honored.
Right to ask for a list of the times your health information was shared. You can request an instance your information was shared for six years prior to the date you ask, who we shared it with, and why. I will respond to your request for an accounting of disclosures within 60 days of receiving your request. I will provide the list to you at no charge, but if you make more than one request in the same year, I will charge you a reasonable cost-based fee for each additional request.
Right to ask us to correct your medical record. You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Right to get an electronic or paper copy of your medical record. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Requests for access must be made in writing on the designated authorization form, signed and date included. We will verify the identity of the person making and receiving the record request. We will provide a copy or a summary of your health information, usually within 15 days of your request. A $25.00 fee will be assessed for each copy and must be paid before your request will be processed.
Right to get a copy of this privacy notice and signed authorized releases. You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly. You may ask for a copy of a release of information that you sign.
Right to choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.
Right to revoke a prior release of information authorization. I understand that I may revoke a signed release of information authorization at any time except to the extent that Morgan Doolittle PLLC has already acted based on the authorization. I understand that I must revoke this release by providing a written statement that is dated and signed to Morgan Doolittle PLLC 8400 Stacy Rd Suite 100, McKinney, TX 75070
Right to file a complaint if you feel your rights are violated. You can complain if you feel we have violated your rights by contacting us using the information on the first page. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting HHS.gov. We will not retaliate against you for filing a complaint.
Disclosures Without Authorization
Federal privacy rules (regulations) allow health care providers who have direct treatment relationships with the patient/client to use or disclose the patient/client’s personal health information without the patient’s written authorization, to carry out the health care provider’s own treatment, payment or health care operations.
Disclosures for treatment purposes are not limited to the minimum necessary standard, because therapists and other health care providers need access to the full record and/or full and complete information in order to provide quality care.
The following list describes ways in which your protected health information may be used without prior authorization.
We must comply with the law. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
We must address law enforcement and other government requests. We can use or share health information about you for law enforcement purposes or with a law enforcement official if the disclosure is legally required or authorized, and to health oversight agencies for activities authorized by law and for special government functions, such as military missions or protecting the U. S. President.
We must respond to lawsuits and legal actions. We can share health information about you in response to a court or administrative orders, in response to certain subpoenas issued by government agencies or courts, lawsuits or legal proceedings brought by clients, in the reporting of crimes, to coroners or medical examiners performing legal duties, and for workers’ compensation purposes.
We must uphold public health and safety. We must report suspected abuse, neglect, or domestic violence related to children, elderly, and disabled persons. We must report unprofessional or unethical conduct by healthcare facilities or providers. We are permitted to release private health information to a public health authority that is authorized by law to collect and receive information for preventing and controlling disease, injury, or disability.
We may address crises. We may report to medical or law enforcement personnel if we determine that there is a probability of imminent physical injury by the client to the client or others or there is a probability of immediate mental or emotional injury to the client.
We can bill for services you receive. We can use and share your health information to bill and secure payment from entities for services rendered without prior written authorization. We may disclose your health information in a judicial or administrative proceeding to substantiate and collect on a claim for mental or emotional health services rendered to you, as a disclosure afforded by the State of Texas.
We can run our organization. We can use and share your health information to run our practice such as in daily business management and administration, use it to improve your care and contact you when necessary. Example: We use health information about you to manage your treatment and services, such as appointment reminders.
Certain uses and disclosures require you to have the opportunity to object.
Disclosures to family, friends, or others. I may provide your PHI to a family member, friend, or another person that you indicate is involved in your care or the payment for your health care unless you object in whole or in part. The opportunity to consent may be obtained retroactively in emergency situations.
We must obtain your consent and written authorization for the release of protected health information regarding psychotherapy and treatment.
Before we contact or share your information with another person, institution, or health provider we will discuss the purpose of such a disclosure with you and request that you sign a written authorization permitting disclosure and detailing the content of the disclosure.
1. Psychotherapy Notes. I do keep “psychotherapy notes” as that term is defined in 45 CFR § 164.501, and any use or disclosure of such notes requires your Authorization unless the use or disclosure is:
a. For my use in treating you.
b. For my use in defending myself in legal proceedings instituted by you.
c. For use by the Secretary of Health and Human Services to investigate my compliance with HIPAA.
d. Required by law and the use or disclosure is limited to the requirements of such law.
e. Required by law for certain health oversight activities pertaining to the originator of the psychotherapy notes.
f. Required by a coroner who is performing duties authorized by law.
g. Required to help avert a serious threat to the health and safety of others.
2. Marketing Purposes. As a psychotherapist, I will not use or disclose your PHI for marketing purposes.
3. Sale of PHI. As a psychotherapist, I will not sell your PHI in the regular course of my business.
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
ACKNOWLEDGEMENT OF RECEIPT OF SUMMARY NOTICE OF PRIVACY PRACTICES
Our Notice of Privacy Practices provides information about how we may use and disclose protected health information about you. The notice contains the client’s rights under the law. You have the right to review our notice before signing this consent.
You have the right to request that we restrict how protected information about you is used or disclosed for treatment, payment, or health care operations. We are not required to agree to this restriction, but if we do, we shall honor that agreement.
By signing this form you consent to our use and disclosure of protected health information about you for treatment, payment, and health care operations. You have the right to revoke this authorization in writing at any time except to the extent that Morgan Doolittle PLLC has already acted based on the authorization.
The client understands that:
• Protected health information may be disclosed or used for treatment, payment, or health care operations.
• Morgan Doolittle PLLC has a Notice of Privacy Practices and that the client has the opportunity to review this notice.
• Morgan Doolittle PLLC reserves the right to change the Notice of Privacy Practices.
• The client has the right to request restrictions to the uses of their information, but Morgan Doolittle PLLC does not have to agree to those restrictions.
• The participant may revoke this consent in writing at any time and full disclosures will then cease.
• Morgan Doolittle PLLC may condition receipt of treatment upon the execution of this consent.
I have received a copy of the Notice of Privacy Practices and I understand Morgan Doolittle PLLC provides this form to comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Children under the age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
Information we collect about you
When you access the Website, the Company will learn certain information about you during your visit.
Information You Provide To Us. The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website.
We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.
Information We Collect Through Automatic Data Collection Technology. As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our Website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.
Similar to other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.
We will maintain the information you send via e-mail in accordance with applicable federal law.
In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Our emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email.
How and why we collect information
The Company collects your information in order to record and support your participation in the activities you select. If you register to download a book or resources, sign up for our newsletter, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services. As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.
If you are outside the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will automatically enroll you to receive our free email newsletter. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to firstname.lastname@example.org requesting to unsubscribe from future emails.
If you are in the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will only enroll you to receive our free email newsletter if you affirmatively consent to it. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to email@example.com requesting to unsubscribe from future emails.
How we use the information you provide to us
We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.
From time-to-time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.
From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.
Disclosure of your information
As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.
We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.
We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.
We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s asserts and/or business.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.
How we protect your information and secure information transmissions
We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors.
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.
The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
Visitors’ GDPR rights
If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:
We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.
You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.
You have the right to seek restrictions on the processing of your data.
You have the right to object to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
If you have questions or concerns about this policy, or about our use of your information, please contact us at: